Delivery Policy

Same-day delivery is available in eligible areas when you order by 2pm in the recipient’s local time zone. Availability depends on ZIP code, product availability, date, and delivery capacity.

Standard residential deliveries are typically completed between 9 AM and 6 PM. Business deliveries are typically completed before the end of the business day. Holiday delivery windows may be extended because of high order volume.

Expedited delivery may be available for select ZIP codes and dates. If you choose an expedited time window and we cannot meet it, we will review your order and may refund the expedited delivery fee.

We will follow the delivery instructions whenever possible. If the gift cannot be safely delivered, we may contact the sender or recipient to complete delivery or arrange the next best option.

Yes — as long as your order hasn’t shipped, just reply to your order confirmation email or call us at (888) 463-8535. We’ll move it to a new date with no fee.

Weather, road closures, incorrect addresses, restricted access, and recipient unavailability may affect delivery timing. We will make reasonable efforts to notify you if a delivery issue occurs.