FAQ
Don’t see your answer? Call (888) 463-8535.
When will my flowers arrive?
Same-day delivery is available if you order before 2pm local time. Otherwise, your flowers arrive on the date you select at checkout — any day of the week, including weekends.
Can I change the delivery date after ordering?
Yes — contact our support team at (888) 463-8535 or via email and we will reschedule before the order ships.
What if the recipient isn’t home?
Our local florist will leave the flowers in a safe spot or with a neighbor when possible, then send a delivery confirmation.
Can I keep the gift a surprise?
Yes. We do not contact the recipient before delivery — the florist will simply drop off the gift on the chosen date.
Can I add a personal message?
Absolutely. Add a personalized note at checkout and it will be printed on a free greeting card.
Can I add chocolates, a candle, or another gift?
Several arrangements support add-ons such as chocolates, balloons, or candles — available on the product page when offered.
Are the flowers safe for pets?
Some flowers (e.g. lilies) are not pet-safe. Check the product page for pet-safety notes or contact us for a pet-friendly recommendation.
What if my order arrives damaged or late?
Reach out within 7 days of delivery and we will send a replacement or issue a refund — whichever you prefer.
Do the flowers arrive in a vase?
Most arrangements arrive in a clear glass vase. Hand-tied bouquets are delivered without a vase; the product page notes which option applies.