Refund Policy
At Bloom Flower Delivery, we want you to be thrilled with your purchase. However, we understand that sometimes things just don’t work out. If you are not satisfied with your purchase and product does not comply with our Substitution Policy , please contact us within 24 hours of delivery to begin the refund or return process.
If your product is damaged, we will arrange for a pick-up and re-delivery of the product if available. If product is not available we will arrange for re-delivery of product that is equal or greater value.
Full refunded will be given upon return of the product within seven 7 days.
Products must be new and unused, and return shipping is the customer’s responsibility. A $25 restocking fee applies. Refunds are processed within 7 business days upon approval.
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
If an order is confirmed as undelivered or does not meet quality standards, we issue a full refund or initiate a redelivery at no extra cost.
Cancellation Policy
Bloom Flower Delivery will be happy to assist you with a request to cancel your order. Unfortunately, if the order has already shipped or is en-route for delivery, we cannot accommodate the cancellation request.
To expedite your request, please visit our Online Customer Service page for assistance or call 877-414-7903 to speak with a floral specialist who will be happy to assist you.
Please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.
Bloom Flower Delivery team will be happy to assist you.